Catherine Bence ILS-530 Information System Analysis and Design October 29, 2006 System Evaluation – Envisionware’s LPT:One The Problem To Be Solved The public library where I work allows patrons to print from the public computers. In order to cover the cost of supplies, printers, and maintenance, the library charges $.15 per page for items printed by patrons. Given that there are 24 public computers in three areas of the library at this time, managing the printing of jobs is very labor intensive for the staff.

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Without some sort of management software to track the printouts, there is no way for the staff to know who is printing a job and what it costs without checking every job as it prints. A common scenario is a patron printing a single web page that results in multiple printed pages.

“I only printed one web page – I didn’t know it would be 10 pages – I’m not going to pay for that.” Often the patron then walks away rather than pay for multiple pages, wasting paper and ink. In another scenario, if a staff member isn’t at the printer when the job is printing, the patron walks away without paying at all. Additionally, jobs print out in the order they are printed at each computer and the patron must sort through other patrons’ print jobs to find their output. A staff member must maintain a cash box for payments which presents a security problem at the desk. Either the cash box must be unlocked and locked for each transaction or a staff member must be at the desk at all times.

The EnvisionWare LPT:One Administrator Manual for a description of each option in the “Print Release Terminal Preference Table”. Proceed with printing using the same process as printing a single job. EnvisionWare’s utility applications work behind the scenes to protect patron privacy and keep your library running smoothly. Learn More This integrated product line provides a consistent and intuitive user experience, while also making it easier for staff to install and maintain products through a single vendor partner.

Multiple keys must be available for staff members and moneys need to be allocated at the start of each day and stored at night. The staff must maintain the printer. At the end of the day there is not way to determine the overall cost of printing (paper, toner, maintenance of printers, and wear and tear on the staff), much less recover those costs of printing for library. The System: LPT:One EnvisionWare’s automated system LPT:One is commonly used by libraries to handle stand-alone, staff-managed, and self-service Print Cost Management. This system is combined with a coin-operated vending machine to perform self-service printing for library patrons. Manufacturer: EnvisionWare EnvisionWare produces and sells time and print management products and solutions, including LPT:One print cost management software, PC Reservation access and session control software, and Launch Command, a desktop menu and application metering package.

They provide turnkey solutions that include all software, hardware, and services necessary to control public computers. They sell their products primarily to libraries, colleges, universities, and similar organizations around the world. (Envisionware, 2006) Software Reseller and Coin Machine Vendor: JAMEX Vending JAMEX is a leading manufacturer of vending systems and payment solutions. They provide the hardware (vending equipment) and interfaces to link the LPT:One Release Station to the printers and coin box. They also provide the first line of on-call support for both the hardware and software in the system. System Configuration “LPT:One is a modular, highly scalable product designed to adapt to a variety of needs and applications.

It fits equally well in a library with two PC's and in an enterprise campus environment with thousands of computers. Because the same product fits in multiple applications at various price levels, there are different modules that adapt the system to fit each institution's needs.” (Envisionware, 2006) The most basic configuration is a stand-alone Client Station with an attached printer, configured with a payment mechanism (coin box, card reader, or online payment method). A more common configuration consists of a local network with one Release Station Module that manages from 1 to 20 printers and from 1 to 100 computers each running a Client Module. Ideally the Release Station is installed on a computer near the printers and the coin box or other payment mechanism, and is accessible by the patron who is printing the job. This is the system that out library has installed.

Pages Printed $ Printed Override Pages $ Overrides Sunday 1127 $224.20 282 $56.40 Monday 790 $158.00 308 $61.40 Tuesday 872 $174.60 159 $32.20 Wednesday 750 $148.90 178 $35.60 Thursday 366 $71.70 213 $42.20 Friday 801 $159.00 316 $63.20 Saturday 4 $0.00 2 $0.20 Service Plan The first year of service from Envisionware is bundled with the cost of the modules. There is a subsequent annual support fee that includes software updates and online access to documentation, the online knowledge database, and a listserv for the product. An annual service contact with JAMEX covers rental and maintenance of the coin box and interface for the printer as well as 2 copiers and their coin boxes. The service includes maintenance on the printer, copiers, hardware interfaces, toner, and coin boxes (including emptying and refilling them). Service also includes basic phone support for problems with the LPT:One software.